Terms and Conditions

Your acceptance of our estimate is your understanding and agreement of our Terms & Conditions listed below:

BOOKING/PAYMENTS/SCHEDULING

Booking – 

-$100 non refundable payment is required to secure date on our schedule. 

-1/2 down payment and key to property is due one weeks prior to project start date. 

-Final Balance is due upon completion of the project.

Payment method for 1/2 Down and Final balance is Cash or Check. A 3% fee is added if Credit Card payment is needed. A 10% late payment fee will be added to your balance if payment is not received after 7 days of it’s due date.

Payments and Keys can be mailed to:

Brilliance Flooring
718 Thompson Lane
Suite 147
Nashville, TN, 37204

Entry – Customer is required to leave a house key with down payment 7 days prior to start date. Brilliance Flooring will place a lock box on customers house for crew access. We will give you the code information upon start date. Once project is complete we will leave key inside customers home and remove lockbox from property.

Scheduling - Your start date and time line will be honored unless delays arise in weather, previous customer changes, finish dry times etc. Our Team Leader will communicate with you with as much advance notice as possible when we are aware of delays. We ask for your flexibility and understanding when we need to move back a start date or completion date. Our goal is to start your project and finish your project that same week. Projects starting on Wednesdays, Thursdays and Fridays will more than likely be completed the following Monday or Tuesday. As a rule of thumb plan on 3-4 business days for every 500 Sq ft of Refinishing or Installation. If you are on a tight time line and need a project completed in 1-2 business days, then our Rubio Mono-coat finish system upgrade is highly recommended.

ORDERS/CHANGES/PURCHASES

Wood orders – In addition to and at time of down payment, all wood purchases must be paid in full. Wood flooring, stairs, vents, moldings, transitions and any other wood related purchases are non refundable. Wood needs to be ordered and delivered to property 5 days prior to project start date so wood can acclimate to your homes environment.

Changes – We understand plans can change like rooms being added, stain color switched etc. Changes must be approved by Management and an updated invoice will be emailed to customer for approval.

MISC

Re-Painting & Touch Ups - A full refinish of your hardwood floors is not a minor project. It requires the use of 185lbs drum sanders, 40+lbs edger tools, scraper, buffers, the list goes on. While our crew does everything in our power to produce the absolute best product, bumps, scuffs, and marks do sometimes occur. Brilliance Flooring is not held liable for touch ups or repainting. If negligence occurred by our crew, we will make right and come up with a great solution to fix the problem. 

tape door jams

We always tape "door jams" as this area is not covered by shoe molding.

stain on door jams

As you can see, even when we tape door jams, stain can still creep under the tape and can get on the door jam. Plan to have touch ups done after we are through.


Trim & Shoe Molding - If there is shoe molding currently installed to your baseboards, it is highly recommended to remove it or have us remove it for an additional fee. If you choose to leave it on it will be bumped, nicked and scuffed and you will probably need to do some touch up painting. In many cases, the older the shoe, the more likely it can break when removing so installing new shoe molding is recommended. Removing or re-installing shoe is not automatically included. It is an extra service. With the removal and replacement of shoe, we do not re-caulk and take no responsibility for any paint peeled from baseboards. 

Dust - We use high-end dust containment systems that hook directly up to our dustiest machines and suck up about 95%-97% of dust through HEPA filters and directly into a canister. While this gets rid of almost of the dust, very fine airborne dust can occur and settle on countertops, shelves, etc. Upon final coat wipe down trim, doors, window ledges and other areas close to the floor. You are more than welcome to live at home during the process but it will not feel as clean and comfortable as you might like. House cleaning service may be added on for an additional fee which will be performed the day after final coat is dried.

Stairs – We refinish the treads only. We do not refinish risers and side risers. Also, when refinishing stair treads, risers and side risers can get nicked from machines used. We will do our very best to ensure this happens to a minimum but will not be held responsible for damages caused. 

Transitions, Reducers & Moldings - are not automatically removed, installed, sanded, stained or finished as part of the process. If you currently have transition strips and reducers in place, you will need to specifically notate with the sales manager and/or project manager that you want them refinished or new ones purchased and installed. This will have to be quoted separately as there are a lot of different options to choose from.

Carpet – If any areas of wood are attached directly to carpet, we recommend having the carpet pulled back prior to our arrival and re-tucked when the floors are done. If you choose to leave the carpet as is, we will use best practices to not damage the carpet but are not liable if sand paper, stain and finish damages the edge of the carpet.

Furniture & Appliances - Brilliance Flooring has partnered with professional, local moving companies and does not move furniture. We can give recommendations upon request. Failure to have furniture and appliances removed will result in a $20 fee on top of moving cost, which may result in a delay of the project. 

FINISHING DETAILS

Stain Color - Color selected is final once applied. If you want a different color after your chosen stain color is applied, this requires a full refinish of the floors and you will be charged to re-sand the floors. If color cannot be determined prior to project start, we recommend an onsite stain test so you can see your floors true color and make your best decision.

Finishes - Sheen level is final once applied. If customer would like a different sheen after seeing final coat applied, we will apply an extra layer of finish of the customers desired sheen level at an additional fee of $0.35/Sq ft. Example (you pick satin, once dried think it’s too flat and want semi gloss). Stains, Sealers & Oil based finishes have a higher level of VOC (Volatile Organic Compound) which create an unpleasant smell, can burn your eyes and is not healthy for lungs in small pets, children and pregnant woman. With windows cracked, system fans, a/c and furnace running, odor should leave property within a couple days. It is not recommended for children and small pets to remain in the home during the staining and sealing process. If a Low VOC option is needed or desired, we recommend either our Zero VOC Rubio Mono-coat system, or our Bona Traffic Water Based Finish system.

Dry Times - Oil Based finishes dry to walk on in 8-12 hours. Furniture after 48 hours and area rugs after 2 weeks. Water Based finishes are dry to walk in 2-4 hours. Furniture in 24 hours and area rugs in 7 days. Rubio Mono-coat dries to walk in 5 hour. Furniture in 24 hours and area rugs in 7 days.

Legal - 2.8 Under the Tenn. Code Ann. § 66-11-101(5) Tennessee Mechanic’s and Materialman’s Lien, Brilliance Flooring reserves the right to place a lien on the Client's property if payment has not been paid for in full within 30 days of the completion of the project.

We know there’s a lot of information so don’t hesitate to call or email with any questions. 

We look forward to serving you!

- The Brillaince Flooring Team